Subject: FW: Tech Support Candidate - Nilam Kalgapure
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 14 Jul 2021 07:56:25 +0000

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From: Nilam Kalgapure <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 July 2021 at 11:26 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nilam Kalgapure

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nilam Kalgapure
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (98903) 15197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        FIS global. solutions   Senior Technical support        currently working       35 above
Previous Employer 1     innova solutions        service desk engineer   09/01/2020      22
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There may be many reason that site might not work.
1. I would suggest the check the correct website name is entered.
2.Will check am the only one who is facing the issue.
3. Will try to restart the system.
4. Will check with other browser.
5. Will check internet connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on the bluetooth from Mobile.
2.Also turn on Bluetooth speaker.
3.Serach the bluetooth speaker on mobile phone.
4. Just connect with the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? 1. Am very good at customer handling.
2. I have been rewarded 2 to 3 times by customer for quick issue resolution and knowing the customer issues cricticallity.
3.Listening skills are very good.
4. I take my resposibilities seriously and do my work on time .
5. Good accuracy.
6.Always looks for positive in every situation.
On a scale of 1 - 5 please rate your fluency in spoken English  5