Subject: Tech Support Candidate - Nishant Mishra
From: Nishant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 02:00:47 -0400

| | Tech Support Test

Name | Nishant Mishra
E-mail | [email-masked]
Phone Number | (91) 8527743096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar Phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA | Tech Support | May 23 2021 | 35000
Previous Employer 1 | Wipro Limited | Tech Support | Jan 8 2020 | 25000
Previous Employer 2 | British Telecom | Associate | June 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Troubleshoot Internet Issues
2) Make user restart the computer
3)Make user reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth device

Pair with Phone

Play music

What according to you makes you a good candidate for customer service or technical support job? | Hard working, ENthusiastic, Team Player
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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