Subject: Tech Support Candidate - Nilam Kalgapure
From: Nilam Kalgapure <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 01:56:27 -0400

| | Tech Support Test

Name | Nilam Kalgapure
E-mail | [email-masked]
Phone Number | (98903) 15197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global. solutions | Senior Technical support | currently working | 35 above
Previous Employer 1 | innova solutions | service desk engineer | 09/01/2020 | 22
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There may be many reason that site might not work.
1. I would suggest the check the correct website name is entered.
2.Will check am the only one who is facing the issue.
3. Will try to restart the system.
4. Will check with other browser.
5. Will check internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth from Mobile.
2.Also turn on Bluetooth speaker.
3.Serach the bluetooth speaker on mobile phone.
4. Just connect with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Am very good at customer handling.
2. I have been rewarded 2 to 3 times by customer for quick issue resolution and knowing the customer issues cricticallity.
3.Listening skills are very good.
4. I take my resposibilities seriously and do my work on time .
5. Good accuracy.
6.Always looks for positive in every situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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