Subject: Tech Support Candidate - Sandeep Kakwani
From: Sandeep Kakwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Jul 2021 01:38:01 -0400

| | Tech Support Test

Name | Sandeep Kakwani
E-mail | [email-masked]
Phone Number | (91) 9311586121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I Energizer | Technical support engineer | 01/07/2021 | 17338
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all Restart the device then check whether the internet connection is working properly or not and in the last check whether the website is down for everyone or for just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen after that touch and hold Bluetooth. Tap Pair new device. If unable to  find pair new device, check under "available devices" or tap on refresh section.tap the name of the bluetooth device you want to pair with your device after that the device will be connected to the device.
What according to you makes you a good candidate for customer service or technical support job? | Having good communication skills, always be polite, Be professional ,Having convincing skills and customer satisfaction skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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