Subject: Tech Support Candidate - Supriya Priyadarshini
From: Supriya Priyadarshini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 12:52:21 -0400

| | Tech Support Test

Name | Supriya Priyadarshini
E-mail | [email-masked]
Phone Number | (848101) 9679107183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar , Samastipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network Support Engineer | Currently working | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check our internet connection. It is connected or not. After that restart the computer. If it is not working again then clear cache and again search. If gain issue then check firewall open or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to the settings.After that tap the Bluetooth option. Turn on Bluetooth
A list of available devices will appear.Tap Pair new device. If I don't find Pair new device refresh bluetooth and again connect.After that
Select  the name of the  Bluetooth device . Finally the speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I worked as a customer service representative for almost 2 years. Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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