Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 10:15:29 -0400

| | Tech Support Test

Name | Praveen Kumar
E-mail | [email-masked]
Phone Number | (91) 9990655779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I valueplus services pvt ltd | IT Executive | 30 june | 18k
Previous Employer 1 | Pcl computer | Technical Support Executive | | 16k
Previous Employer 2 | Csc financial services pvt Ltd | IT Admin | | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open browser
2. Check connection is properly or not
3. Check date and time
4. Check ping also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open  bluetooth both the end users
2. Make pairs  both users
3. Connection complete
4. Share your data

What according to you makes you a good candidate for customer service or technical support job?

1. To Support at a time at anywhere
2. Give tat time asap

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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