Subject: Tech Support Candidate - Dwarapureddi Chaitanya
From: Dwarapureddi Chaitanya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 09:07:40 -0400

| | Tech Support Test

Name | Dwarapureddi Chaitanya
E-mail | [email-masked]
Phone Number | (560017) 8008191284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nokia India networks & solutions private limited | Lab support engineer | 11-07-2019 | 32302
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connectivity of my device.
2. If it is good I'll check if the site I'm trying to open is only down for me or for everyone.
3. If it down for everyone the site might be down.
4. If everyone is able to access and the issue is only for me that means I might have a problem in connecting the site.
5. I'll check if I have entered a correct url or not.
6. If the url is correct I'll try restarting my device.
7. If it works it's good if not I'll try to troubleshoot my network connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch in the Bluetooth device.
2. Go to Bluetooth in your mobile phone and switch on the Bluetooth.
3. Search for the Bluetooth devices near you and if you find the one you are looking for tap on it and click connect.
4. The Bluetooth connection will be established.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good customer service executive must posses a good knowledge about the company and the product he is working for. He should be polite while handling customers. Should posses great fluency and should build good communication. Should be able to handle any typenof customers especially angry customers. Should be able to solve the issues in short time. Should think out of the box when any new issue arises and try to sought it out. Should guide the customers in easy manner. Should be able to handle new emerging technologies. Should have patience while handling customers. Should not overlap the customer while the customer is speaking. Should not make false promises to the customer it might corrupt the company's reputation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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