Subject: Re: Tech Support Candidate - Suraj Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Jul 2021 04:55:33 -0700 (MST)

Indian accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 13, 2021, at 1:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Suraj Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 July 2021 at 7:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Suraj Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Suraj Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7717775644 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
Servers configuration & maintenance 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	National informatics centre 	System administrator 	Currently working 	33000 
Previous Employer 1 	Tech mahindra 	Technical support executive 	July 2020 	13000 
Previous Employer 2 	Systweak software 	Research analyst 	February 2017 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Internet connectivity 
2. Proxy settings 
3. Check with another browser if site is working or not 
4. Reboot 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth of the mobile 
2. Select the bluetooth speaker 
3. Pair 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good technical knowledge, customer handling experience and communications skill. I have always received good feedback from the customers in the previous companies. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5