Subject: Re: Tech Support Candidate - Nidhi Poddar Nidhi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Jul 2021 04:54:24 -0700 (MST)

Her spoken is good, She is currently working in Concentrix as a Technical Support Executive. 
Prior to that she was into software development. She is having experience in programming also. But if we talk about hardcore tech support experience of 2 years. 
Her current salary is 4.2 LPA expecting hike And have to serve 15 days of notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 13, 2021, at 3:32 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nidhi Poddar Nidhi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 July 2021 at 2:44 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nidhi Poddar Nidhi 

	

	
	
			Tech Support Test 
		
	Name 	Nidhi Poddar Nidhi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9958993364 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Near IARI 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
ms office 365 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	EXL services 	Associate 	13th may 2016 	13000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the lan cables 
Check WiFi in case home desktop /laptop is used 
Check if internet connection is up, in case if it is not working, call the service operator and get the connection working 
Open the elevated RUN prompt with the rights of an administrator type net socket reset 
Else wait for the ndtv's server is to be up and working 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Navigate to the connected device and enable it 
Open the paired set of devices , select the paired devices 
Choose the required device 
Connection is done 

	What according to you makes you a good candidate for customer service or technical support job? 	Good communication skills 
Problem solving skills 
Understanding of the subject 
Pro active ness 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4