Subject: FW: Tech Support Candidate - Mohd Yasar Khalid Ansari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Jul 2021 11:42:51 +0000

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From: Mohd Yasar Khalid Ansari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 9 July 2021 at 7:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Yasar Khalid Ansari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Yasar Khalid Ansari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8840641794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Modbus RTU, TCP/IP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        logicladder Technologies Pvt ltd        Operation Engineer      1 month notice period   23638rs
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. We will check if the internet is working fine in the device by pinging google or other IP.
2. We will check if the entered URL is correct.
3.We will check if the mentioned URL is not blocked through firewall of local network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Open Bluetooth in the speaker.
2.Open Bluetooth in the mobile phone.
3.Connect the bluetooth speaker with the phone through pairing.
4.Bluetooth device is shown as Connected in bluetooth icon of phone with Speaker Name.
5. Its connected and ready to use.
What according to you makes you a good candidate for customer service or technical support job? I have relevant experience in Customer support with good communication skills and good listener.

Good understanding of clients and queries.
On a scale of 1 - 5 please rate your fluency in spoken English  5