Subject: Re: Tech Support Candidate - Dheeraj .
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Jul 2021 04:30:34 -0700 (MST)

Bad English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 13, 2021, at 3:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: "Dheeraj ." < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 July 2021 at 2:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Dheeraj . 

	

	
	
			Tech Support Test 
		
	Name 	Dheeraj . 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8882444737 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Jawaharlal Nehru University 	Technical assistant 	31/03/2021 	19800 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Solution :- first i will find what kind of error it is, if it is error code 404 means you can communicate to the server but content of the website is not available if error is 503 means DNS not found service unavailable (in that case we will restart of network services if , we will check proxy service if it is enabled we have to disable proxy services , if still didnt work we will try to ping the device in the same network if we get reply from local network we will try to ping DNS , if we get ping from that than internet is working fine , after that we will try to open any other website , we website is opening , we will try to oing the public IP of the website (www.ndtv.com) after all these troubleshooting steps we will be able to resolve the issue 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps:- Turn on the speaker into pairing mode go to mobile settings go to bluetooth section turn it on than y 
ou will find speaker name tap it & pair it with the given code. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Good communication skills 
2. Providing accurate troubleshooting steps 
3. Good technical skills 
4. Having experience in 2 Technical universities 
5. Work experience more than 5 years 
6. Customer handling experience 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4