Subject: FW: Tech Support Candidate - Nilesh agarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Jul 2021 11:20:14 +0000

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From: Nilesh agarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 11 July 2021 at 9:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nilesh agarwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nilesh agarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (96506) 46961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Hcl     Voice engineer  25th june 2021  28900
Previous Employer 2     Wipro   Voice engineer  5 march 209     18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will try to open the website in a different browser. If that doesn't work then I will clear cookies and cache memory. After that I will check if the LAN wire is properly connected or not and then I will make sure that wifi light should be blinking. After all these if it still doesn't work then I'll register the complain with the service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings then tap on bluetooth option to turn it on. Then switch on the speaker and wait for it to search for bluetooth connection. Once the connection is available, pair it with each other.
What according to you makes you a good candidate for customer service or technical support job? 5+ experience
On a scale of 1 - 5 please rate your fluency in spoken English  5