Subject: FW: Tech Support Candidate - Nidhi Poddar Nidhi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Jul 2021 10:02:24 +0000

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From: Nidhi Poddar Nidhi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 July 2021 at 2:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nidhi Poddar Nidhi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nidhi Poddar Nidhi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9958993364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Near IARI
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
ms office 365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        EXL services    Associate       13th may 2016   13000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the lan cables
Check WiFi in case home desktop /laptop is used
Check if internet connection is up, in case if it is not working, call the service operator and get the connection working
Open the elevated RUN prompt with the rights of an administrator type net socket reset
Else wait for the ndtv's server is to be up and working
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Navigate to the connected device and enable it
Open the paired set of devices , select the paired devices
Choose the required device
Connection is done

What according to you makes you a good candidate for customer service or technical support job? Good communication skills
Problem solving skills
Understanding of the subject
Pro active ness
On a scale of 1 - 5 please rate your fluency in spoken English  4