Subject: Tech Support Candidate - Arka Guha Biswas
From: Arka Guha Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 04:29:52 -0400

| | Tech Support Test

Name | Arka Guha Biswas
E-mail | [email-masked]
Phone Number | (91) 8759840840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Alipurduar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Engineer | NA | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection. If the internet is working fine then I will try to reload the web page. Still if it's not working then will clear the cache and browsing history and try to open the web page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll go to the settings option, from there I will move to the bluetooth tab, then will turn on the bluetooth option, after turning on the bluetooth it'll search for a device to connect, if my bluetooth device is in the range then will select the name of my bluetooth speaker from the list which I'll seeing in my mobile phone and will select the bluetooth  speaker from the list and will connect, if it requires pair then will pair if not then it'll connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | I'm a fast learner, adaptive to new challenges and love to work in new technologies.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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