Subject: FW: Tech Support Candidate - Suraj Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Jul 2021 08:06:33 +0000

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From: Suraj Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 12 July 2021 at 7:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Suraj Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Suraj Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7717775644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Servers configuration & maintenance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        National informatics centre     System administrator    Currently working       33000
Previous Employer 1     Tech mahindra   Technical support executive     July 2020       13000
Previous Employer 2     Systweak software       Research analyst        February 2017   10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Internet connectivity
2. Proxy settings
3. Check with another browser if site is working or not
4. Reboot
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on bluetooth of the mobile
2. Select the bluetooth speaker
3. Pair
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge, customer handling experience and communications skill. I have always received good feedback from the customers in the previous companies.
On a scale of 1 - 5 please rate your fluency in spoken English  5