Subject: Trainer Candidate - Divya Tripathi
From: Divya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 04:04:04 -0400

| | Tech Support Test

Name | Divya Tripathi
E-mail | [email-masked]
Phone Number | (+91) 9871913386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 143

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Customer experience - team leader | NA | 55000
Previous Employer 1 | Concentrix Daksh | Assistant manager -Quality and training | 25th sep 2019 | 34000
Previous Employer 2 | Tech mahindra | Sr. Quality analyst | 05th sep 2016 | 18000

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Have worked as a trainer initially with tech mahindra , later had experience in managing the team of process trainers
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Mostly issues with bandwidth. When process ramps up and all the trainers get engaged in new hire training . Issue comes for existing agents refresher or cross lob training
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer services ends at giving a correct resolution to customer while a great one includes creating a impression on customer which can be helpful for the brand itself
What according to you makes you a good candidate for this position? | Candidate should have the idea on operating into a bpo environment and should be able to drive process excellence throughout
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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