Subject: Trainer Candidate - Akshay Vij
From: Akshay Vij <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 04:02:43 -0400

| | Tech Support Test

Name | Akshay Vij
E-mail | [email-masked]
Phone Number | (+91) 9654176188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cantabil | Training Manager | Currently working | 720000
Previous Employer 1 | Raymond | Assistant Training Manager | 3 march 2019 | 660000
Previous Employer 2 | Aditya Birla | Senior Trainer | 5 July 2017 | 580000

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

• Conducting training Pan India for Cantabil (300 stores).
• Conducting induction, soft skills, communication skills, and personality development trainings.
• Training on new projects Capability training, Customer centricity.
• Responsible for execution of training and monitoring performance over a period.
• Analyzing post training effectiveness.
• Identifying training from FA to Managerial level and executing the same.
• Documenting the gap in customer interaction and providing feedback on the same day.
• Providing individual coaching to increase their productivity.
• Monitoring their performance over a period and suggest suitable training if needed.
• Motivate FAs by being a role model delivering the ideal experience.
• Training the FAs to provide personal shopping experience for every customer.
• Support Compliance teams to complete the mandatory training.
• Initiate Training and communication initiatives and projects by acting as a technical resource.
• Works with external vendors to move projects forward.
• Setting up courses and sessions with Workday
• Initiate pilot test courses and coordinate with different teams within the business.
• Finalizing contracts for new hires, leavers and onboarding New Hires
• Completing Background verification and post-employment reference letters
• Taking care of employee engagement surveys and appraisal completion

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps. will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | A dynamic professional with over 9 years of experience in training industry. Expertise in Conducting induction, soft skills, communication skills, and personality development trainings. Maintaining reports such as DSR, roaster making, Monitor and maintain the integrity of the system. Strong problem solving and research skills to resolve issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |