Subject: Tech Support Candidate - Sonalika Kakati
From: Sonalika Kakati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 03:15:18 -0400

| | Tech Support Test

Name | Sonalika Kakati
E-mail | [email-masked]
Phone Number | (+91) 7670097000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xrbia developers Pvt ltd | HR and front office | 6month | 25000
Previous Employer 1 | Elements the Architecture studio | Floor manager | 2years | 28000
Previous Employer 2 | Studio segments | Floor manager | 2years | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we need to  clear the cache cookies and the browsing history from settings than try to reopen the same URL from a different browser, the preferred browser would be Microsoft edge other than chrome and explorer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swip down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device. If you don’t find pair new device, check under available devices or tap more. Refresh
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on - screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct solution or information. maintaining professional relationship with the customer. good communication skills. I believe that I’m the best candidate for this position because of my extensive customer service and management experience and my ability to adopt to any situation. I have a passion for success and goal oriented demeanour that would push me to accomplish my set tasks. Also with my personal character. I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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