Subject: FW: Tech Support Candidate - Sumit Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Jul 2021 07:14:47 +0000

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From: Sumit Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 July 2021 at 11:21 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sumit Rai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sumit Rai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110059) 7054652276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar west, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jobless
Previous Employer 1     Velocis Systems Pvt ltd         Power and telecom engineer      5th July 2021   30k
Previous Employer 2     Bharti infratel Pvt ltd         Network operation and control engineer  27 September 2020       22k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check the internet connection
2. Check the laptop advance settings for website access
3. Check the laptop accessibility
4. Check interested site name
5. Reset the advance settings
6. Inter the site
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. On the bluetooth from power on symbol button, which is located middle of the bluetooth
2. On bluetooth in your mobile phone
3. Connect to bluetooth to assist name of bluetooth speaker device by pairing the connection of bluetooth
What according to you makes you a good candidate for customer service or technical support job? Good knowledge of customer service proving having 2.6 years experience
On a scale of 1 - 5 please rate your fluency in spoken English  4