Subject: Tech Support Candidate - Nilam Kalgapure
From: Nilam Kalgapure <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 03:14:00 -0400

| | Tech Support Test

Name | Nilam Kalgapure
E-mail | [email-masked]
Phone Number | (91) 9890315197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS global business solutions | Senior associate Technical Support | Still working | 4.1
Previous Employer 1 | Innova solutios | Service desk engineer | 9th January 2020 | 2.16
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There will many reason that you won't be able to access the site.
First will check the internet connectivity.
Then check the correct website is entered or not .
Also depends on error one can troubleshoot the issue .
After checking all possible ways once ,will check the website is working in other browser.
Then restart the System and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on the mobile phone blutooth and blutooth speaker as well.
Then search for the bluetooth speaker and then connect with the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Listening skills are very good.
I keep calm my self in terms frustrating customer handling and  polite as well.
Hardworking.
Accuracy
Prompt response to customer.
Also got rewardwd 2 3 times for quick resolution of customer issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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