Subject: Tech Support Candidate - Shaurya Tiwari
From: Shaurya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 02:55:27 -0400

| | Tech Support Test

Name | Shaurya Tiwari
E-mail | [email-masked]
Phone Number | (+91) 6387406712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Commitbiz Management Consultants | Chat Consultants | Presently working | 23430
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will see an Internet connection
2. Secondly Restart my device
3.I will check the website domain type is type correctly or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open Bluetooth speaker
2. open mobile Bluetooth
3. Available devices in mobile
4. pairing key in mobile
5. connected

What according to you makes you a good candidate for customer service or technical support job?

1. A good candidate should work honestly ad full Integrity.
2. Responsible and complete task at a time without delay
3.Polite and humble
4. Apologize for the mistakes

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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