Subject: Tech Support Candidate - Yogesh Sharma
From: Yogesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 02:20:00 -0400

| | Tech Support Test

Name | Yogesh Sharma
E-mail | [email-masked]
Phone Number | (011) 8860837279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application and Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KDS | Business Analyst | 31March 2021 | 43000
Previous Employer 1 | Velocis system | IT professional | 31 July 2020 | 30000
Previous Employer 2 | IRCTC | IT Professional | 30 Aug 2015 | 14000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There may be different caUses for particular side are:
1. Checking the network Connection.
2.  The website we are using not to open because access Is down from the server site.
3. Internet service have blocked the access to Specific website and some other web sites.
4.Checking for Windows firewall is blocking Access to any website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pairing of Bluetooth speakers on phone :
1. Shape down from the top of the screen, touch and hold Bluetooth name.
2. Tap pair new device . If you do not find pair new device Than check and click on ' Available Device ' and refresh all.
3. Than tap the name of the Bluetooth device that you want to connect or pair With your phone.

What according to you makes you a good candidate for customer service or technical support job?

In any company or organisation needs good customer's service and technical support. Customer is very important role for any company. They called as 'God' because customer is God for company. They not treated as guest . They solve every single problem . Need an IT professional for IT support to resolve and maintain it's all computer(Database) and networks.
Company make sure look for new talent and creative activity to resolve problems in short time. Because Time is Money.
Thank's and Regard's
Yogesh Sharma

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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