Subject: Trainer Candidate - VenkataNaresh Palukuri
From: VenkataNaresh Palukuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 01:34:25 -0400

| | Tech Support Test

Name | VenkataNaresh Palukuri
E-mail | [email-masked]
Phone Number | (91) 9642820428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware Technologies | Team Leader-Operations | NA | 49000
Previous Employer 1 | Wipro Ltd | Team Leader-Operations | Mar 2019 | 30000
Previous Employer 2 | First source Solutions Ltd | Team Leader-Operations | Mar 2017 | 17000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Trained Pilot Batch for Specified product launches
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During a new product launch there are different scenarios and issues persisting to the product and to handle it with the issue and working out on errors sharing with the client and updating with customers and Frontline advisors

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service says you are making the customers satisfied with the requirements during that point of time with the client
Great Customer service means you are not only making the customers satisfied but making them to be a part of the service throughout and for longer time

What according to you makes you a good candidate for this position? | I would like to improve and look at different way to handle any task assigned by approaching and looking for all possible ways of getting the task completed with accuracy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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