Subject: Tech Support Candidate - Amit Gupta
From: Amit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 22:45:30 -0400

| | Tech Support Test

Name | Amit Gupta
E-mail | [email-masked]
Phone Number | (+91) 8383060975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Nets empire services Pvt ltd | Technical support | Wednesday |
Previous Employer 2 | As technology | Technical support | Friday |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This web page is not available
This message means google chrome couldn’t find and load the web page you are trying to visit.
1.check the web address(URL) in the address bar to make sure you’re going to the right webpage.
2.If you are try to open the same web page on another computer connected to the same network.
3.If you can’t see the webpage on any computer check if you’re connected to the internet.if you are the webpage might be down.
4.we delete all temporary and cookies file from the computer and the we restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Pair a Bluetooth accessory
1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap Pair new device.if you don’t find pair new device.check under Available devices tap more refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people.i want to use my technical know how to directly solve issue customer are having.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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