Subject: Trainer Candidate - Shubhangi Gautam
From: Shubhangi Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 20:34:40 -0400

| | Tech Support Test

Name | Shubhangi Gautam
E-mail | [email-masked]
Phone Number | (91) 9999624586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Casinity Technology | Client servicing Manager | June 2021 | 62.5
Previous Employer 1 | Travelotunes | relationship manager | Jan 2020 | 55
Previous Employer 2 | Genpact | consultant | May 2017 | 40

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have been working into customer and client servicing department since the start of my career and training has always been one of my KRAs.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was a very recent incident where the project had to be submitted to the client and I had to cordinate with different departments to complete it in a day.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer satisfaction means providing solution to the customer by following all the procedures and policies.

Great customer service means making a call wow by not only providing solution instead going extra mile and make the customer extremely satisfied.

What according to you makes you a good candidate for this position? | Who is patient, listening skills are great, knowledge and who has passion for training
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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