Subject: Trainer Candidate - Sumit Mewada
From: Sumit Mewada <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 12:59:40 -0400

| | Tech Support Test

Name | Sumit Mewada
E-mail | [email-masked]
Phone Number | (91) 9769186711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onsitego | Assistant Manager | NA | 69000
Previous Employer 1 | Wefast | Team manager | NA | 45000
Previous Employer 2 | Sitel | Team leader mIS | NA | 31000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Managing Team of Leaders and advisors in subordinate of Line of business.
• Handling multiple LOB’s at time, coordination with stake holders on daily basis inline needs of process modulation and smoothness.
• Trained team members in successful strategies to meet operational targets.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Weekly and Monthly review with Leaders working on KRA’s and KPI performance.
• Managing MIS reports, handling MIS team, preparing automation reports.
• Workforce planning, goal cascading, performance management, staffing and benefits administrations.
• Working on next level activities to enhance skills on large level performance.
Handling client cordination PAN india

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There’s always difficult situation when we enter in new role sane was with me when i became Assistant Manager initial phase was much harder to handle large strength follow ups reviews client escalation but it make me learn to prioritise my activities and time schedule to deal with it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer will always talk about the product and resolution in business but great customer will enhance and spread the service provided by us which help us in building more revenue
What according to you makes you a good candidate for this position? | The best part from my end us my managing of work how ever the task ate difficult but it doesn’t take more longer time to get numbers in place i go inside the thread of issues to get it resolved
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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