Subject: Tech Support Candidate - Vinau Kumar
From: Vinau Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 06:03:19 -0400

| | Tech Support Test

Name | Vinau Kumar
E-mail | [email-masked]
Phone Number | (+91) 8699402331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vigour India mobile Pvt Ltd | Sales Team Leader | 2 feb,2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First i will reload the page because sometime the site doesn't open due to traffic
2) Then i will check my internet connection is it properly attached or not
3) If it show same error then i will open the site on other system to cross check the server of the site is working properly
4) If that doesn't work then i will restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the device, then turn on the bluetooth of mobile, then start pairing both of them
What according to you makes you a good candidate for customer service or technical support job? | His technical knowledge and communication skills as to deal with the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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