Subject: Tech Support Candidate - Shallu Siwach
From: Shallu Siwach <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 05:07:56 -0400

| | Tech Support Test

Name | Shallu Siwach
E-mail | [email-masked]
Phone Number | (+91) 7838288068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mozambique
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Process trainer | 10 july 2021 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check for internet connection by opening other website.
Then i will check ndtv website in other browser.
Then i will try to troubleshoot vi network troubleshooter in system.
If i can not open any website then its internet issue and i need to resolve it via cheching IP connection and pinging.
If its website issue then i will try to open it in secure mode if issue still remain, then i will change internet site settings to allow cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First power on the speaker’s Bluetooth.
Then power on and search for device in mobile phone.
Once you see speakers name in list then connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have worked as assistant professor for one year.
Then i have worked in domestic and international process in email chat and call.
Concentrix is reputed company which looked for my talent and gave me opportunity to work as process trainer for Dell process.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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