Subject: Tech Support Candidate - Dheeraj .
From: Dheeraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 05:05:42 -0400

| | Tech Support Test

Name | Dheeraj .
E-mail | [email-masked]
Phone Number | (+91) 8882444737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jawaharlal Nehru University | Technical assistant | 31/03/2021 | 19800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Solution :- first i will find what kind of error it is, if it is error code 404 means you can communicate to the server but content of the website is not available if error is 503 means DNS not found service unavailable (in that case we will restart of network services if , we will check proxy service if it is enabled we have to disable proxy services , if still didnt work we will try to ping the device in the same network if we get reply from local network we will try to ping DNS , if we get ping from that than internet is working fine , after that we will try to open any other website , we website is opening , we will try to oing the public IP of the website (www.ndtv.com) after all these troubleshooting steps we will be able to resolve the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:- Turn on the speaker into pairing mode go to mobile settings go to bluetooth section turn it on than y
ou will find speaker name tap it & pair it with the given code.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills
2. Providing accurate troubleshooting steps
3. Good technical skills
4. Having experience in 2 Technical universities
5. Work experience more than 5 years
6. Customer handling experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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