Subject: Tech Support Candidate - Priya Bhaware
From: Priya Bhaware <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 04:44:07 -0400

| | Tech Support Test

Name | Priya Bhaware
E-mail | [email-masked]
Phone Number | (91) 9175446572
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | BEL, Bangalore | Deputy Engineer | 30/12/2020 | 55000
Previous Employer 2 | BEL, Pune | Contract Engineer | 14/09/2016 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- To check network connection in control panel
2-To check router connection
3-To check wifi password correct or not, typed password maybe incorrect

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open setting option in mobile display menu
2- Find Bluetooth option
3-Switch on Bluetooth from setting option
4-Switch on Bluetooth speaker
5- Bluetooth name will be visible on mobile display
6-Click on Bluetooth speaker name( name should be correct) in mobile display
7-After clicking, it will ask for pairing
8-Click on Yes to Pair
9- Connected will be display on mobile screen
10-Start using Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have good verbal & written communication
I always keen to learn & adapt things

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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