Subject: Tech Support Candidate - Surendra Pal
From: Surendra Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 00:45:53 -0400

Tech Support
Test

Name

Surendra
Pal

E-mail

[email-masked]

Phone Number

(99535) 69928

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bareilly

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Lord Shiva Academy

Previous
Employer 1

Aakar Public School

Previous
Employer 2

Wipro

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or altavista.com

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

If the site works in another browser, see. The problem only happens in current
Browser.

If the site doesn't work in another browser, check out the problem happens in
all web browsers.

Or else we can visit whatmydns.net inorder to check if the website is down for
particular country and Identify the records(certificates) responsible for
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

Because I
have what it takes to fill the requirements of this job - solve customer
problems using my excellent customer service skills." "Because I have the
experience and expertise in the area of customer support that is required in
this position

On a scale of 1 - 5 please rate your fluency in
spoken English

4