Subject: Tech Support Candidate - Himanshi Mishra
From: Himanshi Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Jul 2021 11:02:57 -0400

| | Tech Support Test

Name | Himanshi Mishra
E-mail | [email-masked]
Phone Number | (+91) 7042349871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | senior operation executive | still working | 23900
Previous Employer 1 | GST Logistics | senior executive | 19-Feb-2021 | 20000
Previous Employer 2 | Wipro technologies Limited | Customer service executive | 31-december-2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Make sure  the internet connection is working.

Step 2: Check the web address.

Step 3:Delete you cookies i.e. clear cookies and cache.

Step 4: Check the proxy settings.

then try again if the problem persits again then try with another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Pair a bluetooth accessory.

Step 2:Swipe down from the top of the screen.

Step 3: Touch and hold bluetooth.

Step 4: Tap pair new device.if you don't find pair new device , check under "available devices" or tap more. refresh.

Step 5: Tap the name of the bluetooth device you want to pair with your device.

Step 6: Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate is the one who has positive attitude in every aspect whether problem solving or answering your superior whenever he/she asks you for something and also the pro-active behavior of mine makes me a right candidate for this role . "customer first" is the mantra for any organization to succeed in its business follow this mantra. Being responsive with positive attitude, taking the accountability and ownership.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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