Subject: Tech Support Candidate - SAURABH PANDEY
From: SAURABH PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 19:26:04 -0400

| | Tech Support Test

Name | SAURABH PANDEY
E-mail | [email-masked]
Phone Number | (91) 8010333991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | September 2021 | 26k
Previous Employer 1 | IGT | Senior CRO | August 2020 | 20k
Previous Employer 2 | Tech Mahindra | System Engineer | June 2019 | 18k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- check on different browser, incognito mode,
- check internet connection,
- check in different system or other device website is working or not,
- check website is not working only in my system or it is down with everyone,
- try to remove history and cache of that browser,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-scroll down the screen of the mobile and select bluetooth ,
- search the bluetooth and pair new device,
- after selecting the speaker name make it connect

What according to you makes you a good candidate for customer service or technical support job?

- polite and honest,
- listen the issue very constantly,
- troubleshoot all the steps and try to resolve the issue,
- make all the notes and take screenshots so that next level check what we have done
- not take to much time and if not In rhe hand assign to next level team,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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