Subject: Trainer Candidate - Hammad Alam
From: Hammad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 14:49:54 -0400

| | Tech Support Test

Name | Hammad Alam
E-mail | [email-masked]
Phone Number | (91) 9891547548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Max Bupa Health Insurance Co ltd | SR. Manager | NA | 65000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | Being customer service expert , had expend around 5 yrs managing team and process....have successfully driven green belt project on CSAT where various type of training given to entire customer service team...have also conducted product, process, soft skills training for customer service team
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Let's talk about current situation due to pandemic situation where we have to settle entire customer service team from office environment to work from home....it was challenging task for ops, IT both department but we nicely handled it and setup entire call centre working from home in 1 day after govt announced lockdown...initial days were very tensed as managing a big size team vertually not a child's play and every team have different type of staff to dealt with...but we grab all possible technical feasibility with help of IT to trace every one vertually....This is how now even lockdown is open but we are still performing much better than a normal period.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we are able to provide services to customers but when we start approaching customer proactively with all information, services and benefits he may need it based on situation, timing, requirement thats call great customer service

What according to you makes you a good candidate for this position?

My rich experience in customer service process
All my project are based on customer experience and satisfaction
People managing skills
Clear thought process and quick learning skills
Rest my resume is cover of my book you might get more info suits your requirement

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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