Subject: Trainer Candidate - Anurag Chhabra
From: Anurag Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 10:10:38 -0400

| | Tech Support Test

Name | Anurag Chhabra
E-mail | [email-masked]
Phone Number | (91) 9910220995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asiatech Inc | Project Coordinator | Till date | 18000
Previous Employer 1 | Cloudatix Biz india Ventures Pvt Ltd | Executive CRM | 28 February 2021 | 16000
Previous Employer 2 | London School of International business | Admin executive | 13th April 2020 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Imparted knowledge on Siebel 7.8 CRM, Salesforce CRM to 10 contract employees in team while working as CRM Data Management Administrator with Thomson Reuters company in Bangalore 2007-2009 also delegated daily tasks to them.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While imparting knowledge to 10 contract employees in team while working with Thomson Reuters company in Bangalore language was a barrier sometimes in English as well as most south Indian had different accent of speaking this language, also with Hindi language. But still overcome all those hindrances and emerged out as a winner.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To resolve timely queries of customers before hand and to interact with them on timely manner so as to create friendly atmosphere within the team and with business clients.
What according to you makes you a good candidate for this position? | As I'm holding 10 years experience in my career profile so far so have willingness to learn on given project tasks and perform then and there.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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