Subject: Tech Support Candidate - Ashutosh Kumar Sharma Sharma
From: Ashutosh Kumar Sharma Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 09:25:07 -0400

| | Tech Support Test

Name | Ashutosh Kumar Sharma Sharma
E-mail | [email-masked]
Phone Number | (542) 8052041257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I am from Varanasi UP.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies Ltd | Analyst | 3 month notice will be applied | 18000
Previous Employer 1 | Intellect Design Arena Ltd. | Service Desk Executive | 20.Dec.2018 | 15000
Previous Employer 2 | Home Credit India Finance Pvt. Ltd. | Associate | 4.March.2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- It might be possible that the url I typed is wrong, firstly I'll check that.
2- I'll check my internet connection to see if it is working or not by checking it's speed or by opening any other websites or a new page.
3- I can try to open it on any other browsers if available.
4- I can delete cache and old history of browser.
5-At last I'll try to restart my pc if the problem continues for every websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on the bluetooth speaker.
2.Click on bluetooth icon on your mobile phone and look after the name of bluetooth speaker in available devices section.
3-Click on on the name of bluetooth speaker and start pairing it.
4-After paring has established enjoy the features of your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me if I'm able to win the trust of my customer with all kinds of technical support and if it satisfies them then I'll be a good candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |