Subject: Trainer Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 08:28:23 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9897701878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart | Sales Associates | | 24000
Previous Employer 1 | Paraswall Putty | Sr. Executive | 02-02-2021 | 28000
Previous Employer 2 | Reliance Jio | Sr. Executive | 24-032018 | 23000

If Selected, how much time do you need to join? | 28000
Please briefly describe your work experience specifically in training? | Making outbound calls to explain our product features and how to utilize them to the best extent while resolving customer queries, retaining and renewing customers, maximizing revenue by upselling, building a strong relationship with customers by understanding their requirements, and suggesting the right product to them.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | every situation is ruff and tuff

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good vs great customer service can make all the difference to your bottom line.
Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone

What according to you makes you a good candidate for this position? | hardworking person
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |