Subject: Trainer Candidate - Amit Bareja
From: Amit Bareja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 07:56:19 -0400

| | Tech Support Test

Name | Amit Bareja
E-mail | [email-masked]
Phone Number | (91) 7206847006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | Supply& Operations Manager | 7th MAY,2021 | 78k
Previous Employer 1 | OYO | Zonal Busniess Manager | 30 March,2020 | 60k
Previous Employer 2 | Amazon | Team Lead | 31 | 45k

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | So as a part of People Management, i was doing the training and development of the team like soft skills, Productivity Management, process knowledge impartment and sales also so that they can perform better and maximize the business
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | So difficult situation is the managing the attrition and shrinkage of people, as reducing the attrition is very important for the company growth and overall productivity , so managing them with right attitude, Proper training & development, Transparent communication and reward & recognition had truly helped in controlling the attrition and shrinkage

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer Service where NPS(Net promoter Score) is highest i.e customers are called  promoters

Good Customer Service where NPS is neutral(Neither more more positive nor negative) where customers are called passive

What according to you makes you a good candidate for this position? | As i hold the required experience for this position as i know this position will require calm head while handling stressful situations and delivering the KPIs for company growth
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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