Subject: Trainer Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 06:41:48 -0400

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (91) 8527272234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgain

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc financial services Ltd. | Operations manager | Dec2020 | 65000
Previous Employer 1 | Kochar tech | Operations manager | Feb2020 | 45000
Previous Employer 2 | Mba consulting India pvt ltd | Operations manager | Oct 2018 | 40000

If Selected, how much time do you need to join? | Inmediate
Please briefly describe your work experience specifically in training? | Overall working experience of 13 years in bpo induatry
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I haven't faced such situation. Yes in the initial days when you or someone joining in that is the time wherein you both have to understand each other and started working for the same goal
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Never say hard no always give some options so that delighted experience can be provided
What according to you makes you a good candidate for this position? | Experience, Team handling experience. Time management. People management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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