Subject: Tech Support Candidate - Muqeem Ali
From: Muqeem Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 05:27:39 -0400

| | Tech Support Test

Name | Muqeem Ali
E-mail | [email-masked]
Phone Number | (+91) 8285202781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur- 110044
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Senior solution Engineer | 20 Nov | 32 k
Previous Employer 1 | Tech Live connect | Solution Engineer | 16 June | 21 K
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially we would check internet connection that it is working or not. Sometimes it may be restricted website if we have set in host file. Firewall can also block.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the Bluetooth of mobile phone then turn on Bluetooth of speaker. Speaker Bluetooth's name will be there and we can pair both devices eachother.
What according to you makes you a good candidate for customer service or technical support job? | I have worked more than 2 years for same profile and I am quick learner. I am motivated to work with team and in pressure too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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