Subject: Tech Support Candidate - ROBIN KUMAR
From: ROBIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 02:58:16 -0400

| | Tech Support Test

Name | ROBIN KUMAR
E-mail | [email-masked]
Phone Number | (911) 8797088413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HBR LAYOUT BANGALORE
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
ERP,FICO,ENGINEERING

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | AR Enterprises | Assistant Manager Sales | MAY 2021 | 20200
Previous Employer 2 | Home Drop | Executive-Finance | DECEMBER 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will restart the device.It will clear caches and reload the webpage.Internet Connection to be checked in detailed.if problem persists directly i will contact the website owner.I should check the Wifi Settings and Ethernet Cable properly connected.Finally i will restart the modem and router for reload the webpage.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I should Place the Bluetooth Device in pairing mode.On the mbile phone the Settings app to be opened.Bluetooth to be selected.Bluetooth functionality to be switched on.Bluetooth toggle switch must be green.Finally i should scroll down to Other Devices and look for Bluetooth Speaker.When the speaker appears select the device name to be connect.When done STATUS updates to CONNECTED on the screen.
What according to you makes you a good candidate for customer service or technical support job? | APPROACHABLE PERSONALITY,BEST UNDERSTANDING OF THE ROLE,PASSION FOR CUSTOMER SERVICE,STRESS TOLERANCE,ABILITY TO ABIDE BY COMPANY POLICIES,STANDING OUT FROM OTHER APPLICANTS,VALUABLE ASSET TO THE COMPANY,ADAPTABLE TROUBLESHOOTING PROCESS.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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