Subject: Tech Support Candidate - Chitra Singh
From: Chitra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Jul 2021 02:16:09 -0400

| | Tech Support Test

Name | Chitra Singh
E-mail | [email-masked]
Phone Number | (+91) 9654533826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hari Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Sr. TSA | 29/02/21 | 29500
Previous Employer 1 | Sitel India Pvt Ltd | CSA | 3/01/20 | 21500
Previous Employer 2 | Teleperformance | TSA | 03/11/17 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check whether my Computer and Internet is working properly or not. Then I will check whether the website is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn the Bluetooth speaker ON.

2) Turn the Bluetooth option ON on the phone.

3) Search for the Bluetooth device.

4) On locating the speaker, click on the option to connect it.

5) The Bluetooth speaker now will be connected to the phone.

What according to you makes you a good candidate for customer service or technical support job?

- Active listening
- Probing skills
- Patience
- Empathetic
- Problem Solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |