Subject: Tech Support Candidate - Alsha Mukhtar
From: Alsha Mukhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 07:10:58 -0400

| | Tech Support Test

Name | Alsha Mukhtar
E-mail | [email-masked]
Phone Number | (+91) 7042273568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec-137
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Application based

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | L1 associate | Still working | 15k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check for Internet connectivity.
If connectivity is good,  will check if site is down or not.
If everyone is facing same then it means site is down.
If site is not down we can clear cache and cookies.
Also we can restart the system.
We need to verify that if we are typing url in url field not in the  search box.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Trun on the Bluetooth in phone.
Select the speaker's name in device.
It will connect with speaker.

What according to you makes you a good candidate for customer service or technical support job?

Calm nature even in pressure.
Good interaction skill.
Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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