Subject: Tech Support Candidate - Suprio Sengupta
From: Suprio Sengupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 06:08:45 -0400

| | Tech Support Test

Name | Suprio Sengupta
E-mail | [email-masked]
Phone Number | (0120) 9650241892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | Sr. Customer service Executive | Still working | 38000
Previous Employer 1 | Arvato india | Customer service executive | May 2016 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

May I know which browser are  you using sir?
May I know which type of device r u using to open?
Can u please delete the browsing history and cache memory once.
Is there any specific type of error r u encountering?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to the settings
Then click on Bluetooth option
Click for search device
Once the device appear then pair it with the other device.
Finally you are all set to enjoy the Bluetooth connectivity .

What according to you makes you a good candidate for customer service or technical support job?

A person should be approachable to the customer and try to handle the situation with calm and compose.
Also if sometime support doesn't work then always apologise and search for various option to satisfy the customer
Always make them realise that you r with them and making all possible ways to help them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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