Subject: Fwd: Tech Support Candidate - anmol chugh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 9 Jul 2021 03:03:05 -0700 (MST)

Hi Ma'am, 

Please check him for EPOS. 
He is having total 3.5 years of experience in tech support. Previously he was working with Pinelabs and now he is working with afilias global registry services as a TSA. 
His notice period is of 30 days, he can negotiate upto 15 days. His current salary is 28000/- 
Expecting 40% hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 9, 2021, at 3:23 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	anmol chugh 
E-mail 	[email-masked] 
Phone Number 	(91) 9911911480 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	application support 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	afilias global registry services 	technical analyst 	n/a 	29000 
Previous Employer 1 	pine labs 	Sr.technical executive 	Sept 4,2019 	22000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)I will check and troubleshoot my internet connection or I will reboot my router 

2) I will use the window diagnostics tool to diagnose the issue 

3) I will check that the website is up and actively running or not using tools available online or using the ping command in CMD if i am getting a response back from the webiste. 

4) I will contact the supported registrar of the website and will ask if the website is working or not. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Turn On the Bluetooth option in the setting option of the Mobile phone. 

2) Search for the device name in the Bluetooth section of the mobile phone 

3)Connect to the speaker via Bluetooth by clicking on the name of the speaker detected in the search option. 

4)Click on the Pair button on the speaker 
What according to you makes you a good candidate for customer service or technical support job? 	Having a Technical background both in Job and Studies makes me a good candidate for the technical support role. 

With my experience of 3+ years in the technical support role, I have gained a lot of experience for specializing in this role. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4