Subject: Fwd: Tech Support Candidate - aviral tyagi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 9 Jul 2021 02:54:38 -0700 (MST)

Hi Ma'am, 

This candidate is having experience of only 8-9 months with sprint process with I Energizer. It was a tech process but not hardcore. He was working back in 2019. After that he started vender ship with I Amazone he was into his own Leather business. And right now he have to shut down his business as its not going well, So he looking for job. 
And his spoken is good. Also he looks smart to handle the EPOS Queries. He is an immediate joiner. 
His last salary was 27000/- 
He is expecting 10% hike on it. 
If not for EPOS may we can consider him for Lessmills or HFL 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 9, 2021, at 11:56 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	aviral tyagi 
E-mail 	[email-masked] 
Phone Number 	(91) 8077711018 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	sec 120 , noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	network 18 	c.s 		
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	step1- If i am not able to access the website , i will check my internet connection if it is working or not 

step 2- i will try it from another browser example mozilla firefox instead of chrome. 

step 3- restart the router 

step 4- Enable java scripts if they are disabled 

step 5- if the website is really down , we can check it on iidrn.com(isitdownrightnow.com) 

step-6 if the website is loading with a vpn , we can try and disable it to see if the website works. 

step-7 - Some antivirus software interfere with loading the website , disabling it may load the website . 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	step 1- switch on the bluetooth on the phone 
step 2- switch on the bluetooth device 
step 3- scan for the device on the phone in bluetooth menu 
step 4- pair the device with the mobile device. 
What according to you makes you a good candidate for customer service or technical support job? 	I am journalism student so communication is my are of expertise ,to convey ideas and thoughts via words and having a knack for technology is what makes me an excellent candidate for this job as a tech support. these two variables are most required for this job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5