Subject: Re: Tech Support Candidate - Syed Shahab
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Jul 2021 22:58:59 -0700 (MST)

I called him, I think you already interviewed him. He sad he got 2 calls from us 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 29, 2021, at 10:51 AM, HR Livesalesman <[email-masked]> wrote: 

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 28, 2021, at 4:48 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Syed Shahab < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 26 June 2021 at 1:16 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Syed Shahab 

	

	
	
			Tech Support Test 
		
	Name 	Syed Shahab 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 7701917493 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	South delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I get an error. I will first check the spelling that I have entered. Secondly, I will check if internet is working properly or not. Thirdly I will check my wifi/router. Fourth. I will restart my laptop and wifi. These steps willl solve my problem. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open bluetooth on both device. Select the right device from the list shown fkr connecting. Enter passcode if needed. Ready to use 
	What according to you makes you a good candidate for customer service or technical support job? 	My past experience and also my ability to listen to customer and understand his problem. Walk thr customer through the steps. My language and my helping nature make me perfect for this profile. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4