Subject: Tech Support Candidate - Dheeraj .
From: Dheeraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Jul 2021 01:50:13 -0400

| | Tech Support Test

Name | Dheeraj .
E-mail | [email-masked]
Phone Number | (+91) 8882444737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JNU | Technical assistant | 31/03/2021 | 19800
Previous Employer 1 | DTU | Junior technical assistant | 13/12/2016 | 12600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Solution  :- first of all i will see the network icon on the right bottom side , its looking fine or have a yellow sign , if it is fine than i will check google is working or not , if google is working than i will use ping command thru cmd , ping www.ndtv.com. if i get ping thru ndtv.com it means server of ndtv is fine, than there is an error in my browser , i will check proxy settings of my browser , if i found some proxuy i will remove that, if still didnt work i will try resetting my browser without loosing browser data. If still didnt work i will change my browser. These all are possible situations of given error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put bluetooth speaker into pairing mode, now go to settings in your smartphone select bluetooth search speaker than connect it , you will hear "Bluetooth paired" sound. Your bluetooth speaker is paired now

What according to you makes you a good candidate for customer service or technical support job?

1. Expierence in Technical field over 7 years
2. Good communication skills
3. Understanding customer's problems
4. Satisfaction of customer's problems
5. Technical solutions provider

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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