Subject: Tech Support Candidate - Kumar Gaurav
From: Kumar Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Jul 2021 10:53:32 -0400

Tech Support
Test

Name

Kumar
Gaurav

E-mail

[email-masked]

Phone Number

(91) 7065482706

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 44

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

Previous Employer 1

AARLET tech solutions Pvt
Ltd

Support engineer

20.5

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check whether:

1) page is missing or deleted

2) wrong website link or

3) website is down

After diagnosis , I will double check the website link and if all the pages are
404 ,then I will contact website owner for further help .

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Goto the settings then connected devices

Then select bluetooth where u will get pair new dice  and then click on
speakers name u will get connected .

What according to
you makes you a good candidate for customer service or technical support
job?

Must have technical knowledge ,patience and good
communication skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

4