Subject: Re: Tech Support Candidate - Ankita Shrivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Jul 2021 04:35:22 -0700 (MST)

Hi Ma'am, 

She is all fine for EPOS but her salary expectations are high. Her current salary is 47000/- 
and she is looking for job change because of salary hike. Also her notice period is of 3 months 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 8, 2021, at 3:28 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ankita Shrivastava < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 8 July 2021 at 3:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankita Shrivastava 

	

	
	
			Tech Support Test 
		
	Name 	Ankita Shrivastava 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9458950241 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Printers, outlook, Ad basic, citrix basic, POS machines - software as well hardware 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Associate consultant 	October 	47k 
Previous Employer 1 	Hcl 	Analyst 	November 2019 	25 
Previous Employer 2 	N/A 	N/A 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check the internet connection 
Restart browser and system 
If internet is ok then will check with other browser 
Clear the cache and check again 
Check if site is down for me Or everyone 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to Bluetooth settings and scan for device name once we get the required device nam listed pair with the device 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been working in this field for last 3 years and know how to deal with customer and help them with trouble shooting part., I know how to handle irate customer with empathy and I am a good team leader as I am leading my team in this company 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4